Terms & Conditions
Last updated:
Welcome to the MAD Heating and Cooling website (“Site”). By accessing or using this Site, you agree to the following terms and conditions. If you do not agree, please do not use the Site.
1. Use of Website
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The content on this Site is for general informational and marketing purposes only.
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You may not reproduce, copy, distribute, or use any content from this Site for commercial purposes without our prior written consent.
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We do not guarantee that the Site will be error-free, uninterrupted, or free from security vulnerabilities.
2. Services, Estimates & Pricing
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All services are subject to availability, site conditions, and a written or electronic agreement between you and MAD Heating and Cooling.
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Any quotes or estimates provided (online, by phone, email, text, or in person) are estimates only and may change based on final scope of work, existing conditions, and material or equipment pricing at the time of installation.
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We reserve the right to adjust pricing if additional work is required or if material/equipment costs change. Any significant changes in scope or cost will be communicated to you for approval before proceeding.
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Unless specifically stated in writing, no warranties are provided beyond the manufacturer’s standard warranty and any applicable workmanship warranty offered by MAD Heating and Cooling.
3. Communications & Text Messaging
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By contacting us, submitting a form on our Site, or providing your phone number, you consent to receive communications from MAD Heating and Cooling, which may include calls, emails, and text messages (SMS/MMS) related to:
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Scheduling and appointment reminders
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Service updates and job status
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Estimates, invoices, and payment information
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Occasional promotions or special offers (if applicable)
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Message and data rates may apply. Message frequency may vary.
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You can opt out of text messaging at any time by replying “STOP” to any text message we send.
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For help with text messages, you can reply “HELP” or contact us using the information below.
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Your consent to receive text messages is not a condition of purchasing any goods or services from us.
4. Limitation of Liability
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To the fullest extent permitted by law, MAD Heating and Cooling is not liable for any indirect, incidental, consequential, or special damages arising out of or related to:
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Your use of this Site, or
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Your reliance on any information provided on the Site.
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All information on the Site is provided “as is” and without warranties of any kind, express or implied.
5. Changes to These Terms
We may update or modify these Terms & Conditions at any time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.
6. Governing Law
These Terms & Conditions are governed by the laws of the State of Ohio, without regard to its conflict of law principles.
7. Contact Information
If you have any questions or concerns about these Terms & Conditions or our communications, please contact us:
Privacy Policy
MAD Heating and Cooling (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that information when you visit or interact with our website.
1. Who We Are
Our website address is: https://madheatingandcooling.
We provide residential and commercial HVAC services throughout Central Ohio.
We provide residential and commercial HVAC services throughout Central Ohio.
For privacy-related questions, contact us at:
info@madheatingandcooling.com
info@madheatingandcooling.com
2. Information We Collect
a. Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
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Submit a contact form
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Request an estimate or service
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Sign up for text alerts or appointment reminders
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Leave a comment on our website
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Upload media to the site
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Communicate with us via email, phone, or text message
This information may include your name, address, email, phone number, service location, and any details you provide about your HVAC system or project.
b. Comments
When visitors leave comments on the site, we collect:
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The information shown in the comments form
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The visitor’s IP address
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Browser user agent string (for spam detection)
An anonymized hash of your email address may be sent to the Gravatar service to determine if you use it. Their privacy policy is available at: https://automattic.com/
After your comment is approved, your profile picture (if any) will be visible publicly next to your comment.
c. Media
If you upload images to the website, avoid uploading photos with embedded location data (EXIF GPS). Other visitors could potentially download and extract that data.
d. Cookies
We use cookies to improve your website experience.
Cookies may be used for:
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Saving your name/email when leaving comments
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Determining whether your browser accepts cookies
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Login/session functionality (if applicable)
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Saving display preferences
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WordPress publishing tools
Most cookies last from 1 day to 1 year, depending on purpose. Login cookies may last up to two weeks if “Remember Me” is selected.
You can clear or block cookies anytime in your browser settings.
e. Text Message Communications (SMS/MMS)
If you provide your phone number, you may receive text messages related to:
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Appointment reminders
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Service updates
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Job status
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Estimates & approvals
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Invoices or billing
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Occasional promotions (only if you opt in)
Message & data rates may apply.
Message frequency varies.
Message frequency varies.
To stop receiving texts, reply “STOP” at any time.
For help, reply “HELP” or contact us at info@madheatingandcooling.com.
For help, reply “HELP” or contact us at info@madheatingandcooling.com.
Your phone number is never sold or shared with third parties for marketing.
f. Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., YouTube videos, maps, articles, images).
Embedded content behaves exactly as if the visitor directly visited that third-party site.
Embedded content behaves exactly as if the visitor directly visited that third-party site.
These sites may collect data, use cookies, or track your activity according to their own privacy policies.
g. Analytics & Spam Detection
Visitor comments and form submissions may be checked through automated spam detection services.
3. Who We Share Your Data With
We may share your personal information only with:
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Service providers (e.g., scheduling systems like ServiceTitan, payment processors, or email/text systems)
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Spam/analytics services for security purposes
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Legal authorities if required by law
We do not sell personal information to third parties.
If you request a password reset, your IP address will be included in the reset email.
4. How Long We Retain Your Data
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Comments: Retained indefinitely so we can recognize follow-up comments.
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User accounts (if created): Personal information is stored in your profile and can be edited or deleted by you or a site admin.
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Form submissions & service requests: Retained as needed for scheduling, job history, warranty tracking, and accounting records.
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Cookies: Retained 1 day to 1 year depending on type.
5. Your Rights Over Your Data
You may request the following at any time:
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A copy of the personal data we hold about you
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Correction of inaccurate information
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Deletion of personal data, unless it is required for legal, administrative, or billing reasons
To submit a data request, email info@madheatingandcooling.com.
6. Where Your Data Is Sent
Visitor comments, forms, and site interactions may be automatically scanned by spam detection or security services.
Some data may be processed through third-party tools such as:
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Email delivery systems
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Hosting providers
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WordPress security services
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ServiceTitan (for service scheduling and invoicing)
All third parties used meet modern data protection requirements.
7. Updates to This Privacy Policy
We may update this policy occasionally. The “Last Updated” date at the top will reflect the most recent revision.
8. Contact Information
Website: https://madheatingandcooling.c